Returns & Warranty

Return & Exchange Policy

At ANP Office Furniture, we stand behind the quality of our office furniture and want you to be completely satisfied with your workspace setup. If a stocked item does not meet your expectations, we offer returns and exchanges within 30 days of receipt subject to the terms and conditions outlined below.

1. Return Eligibility & Condition

To qualify for a refund, exchange, or store credit, items must meet the following criteria:

·         Unassembled & Unused: Products must be returned in their original, brand-new condition. We cannot accept returns for items that have already been put together.

·         Original Packaging: Items must be in their original, intact manufacturer packaging. This includes all original boxes, internal protective packing materials, hardware packets, manuals, and parts.

·         Proof of Purchase: A copy of the original invoice, receipt, or online order confirmation is required to process any return.

2. Restocking Fees & Shipping Costs

Commercial office furniture is heavy and costly to transport and warehouse. To align with GTA market standards, change-of-mind returns are subject to the following recovery fees:

·         Restocking Fee: All eligible, non-defective returns are subject to a 15% restocking fee to cover warehouse inspection and repackaging costs.

·         Return Shipping: Customers are responsible for all return freight or delivery logistics and costs. Original shipping, handling, and delivery fees are strictly non-refundable.

3. Non-Returnable & Final Sale Items

In accordance with local B2B and retail furniture industry standards, the following items are considered Final Sale and cannot be returned, exchanged, or canceled once ordered:

·         Assembled Products: Any furniture that has been fully or partially assembled, or modified post-delivery.

·         Custom & Special Orders: Products customized by fabric, finish, laminate, or configurations specified by the client.

·         Quoted Corporate Projects: Large orders or bulk workplace furniture procured via a specialized sales quotation.

·         Clearance & Open-Box Items: All floor models, discontinued stock, and clearance items.

·         Ergonomic Components & Replacement Parts: Individual components such as gas cylinders, casters, arm pads, and loose lumbar supports.

4. Damaged, Defective, or Incorrect Items

We take great care in delivering your furniture safely, but unexpected transit issues can happen.

·         Inspection Window: Customers must thoroughly inspect all boxes upon arrival. Any damages, missing parts, or incorrect items must be reported to our customer support team within 48 hours of delivery.

·         Resolution: If an item arrives defective or damaged due to our courier or manufacturing issues, we will repair the product or provide an exact replacement at zero additional cost to you. Photographic proof of the damaged product and its packaging is required to initiate a claim.

5. How to Initiate a Return

1. Request Authorization: Contact our support team at orders@anpofficesupply.ca or 705-856-2267 to request a Return Goods Authorization (RGA) number. Returns will not be accepted at our warehouse without an RGA number.

2. Pack the Item: Disassemble the product (if applicable) and securely box it in its original packaging, ensuring the RGA number is clearly marked on the shipping label.

3. Inspection & Refund: Once received at our facility, the item will undergo inspection. Approved refunds will be credited back to the original payment method, minus the applicable restocking fee, within 7 to 10 business days.

Warranty Policy

Global warrants that all commercial products are free from defects in material and workmanship. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty.

Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages.

https://files.officestogo.com/files/OTG_warranty_EN_2026.pdf